Healthcare Business Process Outsourcing Built for Today

Traditional call centers work across a wide range of industries and work types, requiring generalization of hiring profiles and management processes. A healthcare-specific BPO like Ardent only serves healthcare clients, allowing us to invest in things like HIPAA compliance training and information security technology tailored to PHI protection. Additionally, our hiring process can be focused on the healthcare talent pool, comprised of workers looking for jobs in the industry and with specific experience and certification like credentialing, prior auths, benefits verification, and enrollment.

Protecting PHI requires strong technology and process. Ardent starts with a technology foundation, using hardware and software that prevents data exfiltration and breaches at the system level by limiting access, storage, and transmission. On top of that, Ardent employees are trained on regulations, the importance of building trust through protection of privacy, and best practices for avoiding risks like social engineering.

While exact savings vary project to project, working with a healthcare BPO dramatically reduces the overhead associated with hiring, training, and managing a team of support reps. Additionally, Ardent's specialization and strong Southern Oregon talent pool results in productivity gains and performance improvements for clients.

Yes. Ardent and other healthcare outsourcers will integrate seamlessly into a company's internal tools including their EHR, CRM, communication tools, and patient portals so they can operate as an extension of the internal team.

AI has been an amazing tool for helping support and operations teams get more work done. Automation can now handle the majority of simple, repetitive contacts. What that means for modern support teams is their work is more complex and impactful while also varying more than before. That means reps must be more knowledgeable, empathetic, and savvy than in years past, which is why Ardent focuses on hiring passionate talent, often with specific healthcare experience, looking to build their career in this industry.

Patient drop-off during the initial intake process is a major revenue bottleneck for healthtech startups. By deploying a team of advisors at Ardent alongside robust AI processes to manage omnichannel onboarding, startups ensure patients receive immediate, empathetic assistance via chat, SMS, or phone. Now, before their first appointment and between critical sessions, patients have access to the support they need to stick with their treatment. This white-glove support drastically reduces friction, minimizes abandonment, and boosts overall conversion rates.

Building a two-sided digital health marketplace requires rapid provider onboarding, but the process is often bogged down by tedious primary source verification, CAQH management, and manual data entry. Ardent custom-hires experienced staff that help companies ensure time-to-completion doesn't impact growth rate. Our human operators work alongside automation, managing complex exceptions and communicating directly with providers.

Startups don't outgrow their internal support capacity, but they do find that the day-to-day operations of a growing contact center eventually consume resources that could be invested in other important areas. Working with an experienced BPO like Ardent allows startups to focus more resources on building products, processes, and optimizations that help scale to the next level. Our agents become deeply fluent in your product, brand voice, and clinical workflows. To your patients, they're just another helpful resource from your company.

Some can. Ardent hires specifically in rural markets, rich in healthcare talent, where we can recruit and retain experienced healthcare professionals. This means they have the proven passion and professional experience to help with intake, referrals, care navigation, or even functions that may be completely unique inside of a startup.